Thank you for shopping with Junvela Jewels. We are committed to providing a smooth and reliable shipping experience for all our customers.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times depend on the destination country and shipping carrier.
- Standard Shipping: 7–15 business days
- Express Shipping: 5–10 business days
Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, or other unforeseen delays.
Shipping Fees
Shipping fees are calculated at checkout based on your location and the shipping method selected.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor the progress of your delivery.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Junvela Jewels is not responsible for delays caused by customs processing.
Incorrect Address
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact our support team at:
We will do our best to assist you in resolving the issue as quickly as possible.