At Junvela Jewels, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (such as an order confirmation or receipt) is required
Items that show signs of wear, damage, or alteration may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized jewelry
- Gift cards
- Items marked as Final Sale
Return Process
To start a return, please contact our customer support team at:
Please include the following information in your email:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our support team will provide instructions for returning your item.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service to ensure the safe return of your package.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Send an email to [email protected] with photos of the item and your order number. We will arrange a replacement or refund as quickly as possible.